Support

We currently have four different ways to sync your activity to the Vizer app. Pair your Apple Watch. Pair your Fitbit. Pair your iOS device by using Apple's "Health" app. Pair your Android device by using Google's "Google Fit" app. Your active minutes will only sync if you're using Fitbit or an Apple Watch. If you're using your phone to track your exercise, only your steps will sync. Garmin is the next device that will be added.

At times, poor phone service may cause difficulties syncing. We've recently made a few app updates so please make use of the latest app version. You can try deleting the app, and while the app is deleted, restart your phone. When your phone restarts you can reinstall the Vizer app. This acts as a hard reset and typically resolves the issue. Please know your donation history is safely guarded.

Exercise goals through Vizer are set and reset daily. Once you reach your goal, tap donate before midnight or your exercise will be reset. You are unable to donate a meal from a previous day's exercise.

Your active minutes will only sync if you're using Fitbit or an Apple Watch. If you're using your phone to track your exercise, only your steps will sync.

There are multiple ways an account can be created; email and password through the Vizer app, Gmail, Facebook, or Apple Authentication. If you created an account through the Vizer app and do not have access to the password associated with the account, please click forgot password and you will be prompted to update your password. If you're receiving an error saying "Account Not Found With That Email", please try another email or try to sign in with the Facebook, Apple or Gmail icon. If you're using Facebook as a login and you're stuck in a loop, please try deleting the Facebook app, and while the Facebook app is deleted, log into your Vizer account using the Facebook icon on the bottom of the screen. You should be successful in logging in. Once you are logged into Vizer you can reinstall Facebook. Please try all methods and if you’re still unable to log in, please send us an email at hello@vizerapp.com.

Please know your donation history is safely guarded.Kindly ensure you're logging back into your original account. If your account is showing "0" meals donated, you may have accidentally created a new account. There are multiple ways an account can be created; email and password through the Vizer app, Gmail, Facebook, or Apple Authentication.

We are currently unable to merge accounts at this time, but it is on our roadmap for the future. Please stay tuned!

We're thrilled to hear that you're interested in starting a team. The team's feature is a paid service that is currently only available for corporate wellness partners through our Corporate Wellness Program. This is a program we run at the enterprise-wide level. You can join a team if your company is offering a challenge or if Vizer is offering a public-facing challenge. If your organization is interested in becoming a corporate wellness partner, we are happy to connect you to the correct person. Please send us an email at hello@vizerapp.com. For free team resources, you can access them on our website at www.vizerapp.com. Once on our website, scroll to the bottom of the page, and under the “For Organizations” section click “Free Resources”.

If a challenge was set up through Vizer, your organization will receive a challenge code that will need to be entered into the app. Once you have acquired the challenge code from your challenge organizer, please follow these steps: Navigate to the home page in the app. Scroll to the bottom of the screen, you'll see a button named "Join A Team". Tap that button, enter your challenge code, then click "Submit". Once that's done, you've officially joined. You will see a confirmation message on the screen saying "Congrats! You've joined Your Team's Name".

At times, poor phone service may cause difficulties syncing. We've recently made a few app updates so please make use of the latest app version. You can try deleting the app, and while the app is deleted, restart your phone. When your phone restarts you can reinstall the Vizer app. This acts as a hard reset and typically resolves the issue. Please know your donation history is safely guarded.

Vizer is an app that converts exercise into meal donations. Every day you reach one of the Vizer activity goals and tap Donate Meal, a brand donates a meal on your behalf. Every time you donate a meal, you earn one point. Points are redeemable for free items from Vizer partners.

Vizer is a free app. We’ve partnered with local businesses, gyms, retailers, and corporations committed to changing the health and wellness landscape. Your sweat is your currency!

Yes. To do so, please follow the steps below: Delete the Vizer app. While the app is deleted, restart your phone. When your phone restarts, reinstall the Vizer app. Please know your donation history is safely guarded and will reappear after you log into your account.

Currently, users are unable to change their account email address.

The Streak Number is the number of consecutive days you've donated in a row. Exercise goals through Vizer are set and reset daily. Once you reach your goal, tap donate before midnight or your exercise will be reset. If you don't donate before midnight, your Streak Number will be reset. You are unable to donate a meal from a previous day's exercise.

Kilometers are the intended measurement system that should appear in your app. We found that Kilometers are a more common measurement system for exercises like cycling and swimming. Currently, you are unable to change from Kilometers to Miles.

On iOS: 1. Go to the app store. 2. Search “Vizer”. 3. Where the “download” button is located, it should say “Update”. 4. Click “Update”. 5. If it says “Open”, then you have the latest app version. If not, then please download the latest version. On Android: 1. Go to the Google Play store. 2. Click the three horizontal lines on the top left corner of the screen. 3. Click “My Apps”. 4. Click “Update”.

Vizer is currently only available in the United States. We are working on having the app available in more countries in the future. Please stay tuned!

You can donate a meal in three ways. Reach 10,000 steps, 30 active minutes, or exercise at a Vizer partnered studio. Depending on your tracking device, the heart rate may need to be at a certain level to be tracked as active minutes. When you reach your goal, open the app, sync your exercise, and tap donate! Brands donate the meal to a partnering U.S. food bank on your behalf. Please note: Your active minutes will only sync if you're using Fitbit or an Apple Watch. If you're using your phone to track your exercise, only your steps will sync.

1. In your phone settings, scroll down until you see the Apple Health icon. You can also go to the top of the page and type "Health" in the search bar. 2. On the bottom, click "Data Access & Devices". 3. The Vizer icon should appear. Click "Vizer". 4. Click "Turn On All" (All toggles should appear green).

Please create a Google Fit account. Once you have created your account, please follow the steps below: On your Android phone, open the Settings app. Tap Apps & Notifications, then Google Fit. Tap Permissions, then Physical activity. Allow. Open Google Fit. At the bottom, tap Profile. At the top, tap Settings. Under “Tracking Preferences,” turn Track Your Activities on or off.

Vizer uses Apple Health and Google Fit to track data, so we do not track RPM or Laps to count towards a meal donation. However, if you have a compatible fitness tracker and are reaching an elevated heart rate for 30 minutes or more you will be able to reach your Vizer 30 min Active Minute goal to earn your donation.

Vizer pairs with Apple Health and Google Fit to track your activity. We currently have four different ways to sync your activity to the Vizer app. Pair your Apple Watch. Pair your Fitbit. Pair your iOS device by using Apple's "Health" app. Pair your Android device by using Google's "Google Fit" app. Your active minutes will only sync if you're using Fitbit or an Apple Watch. If you're using your phone to track your exercise, only your steps will sync. You must go into the Vizer app each day to donate your meal. Your activity will not automatically transfer into the app.

Vizer pairs directly with iPhone, Android, Apple Watch, and Fitbit. Additional pairing options are coming soon.

If you’re a new user: Open Vizer. While completing the account set up you will have the option to select the pairing device you would like to use. Current user (Switch device): Open Vizer. Click the Profile icon at the bottom right of the screen. Select Change Tracking Device. Select the device.

1. In your phone setting, scroll down until you see the Apple Health icon. You can also go to the top of the page and type "Health" in the search bar. 2. On the bottom, click "Data Access & Devices". 3. The Vizer icon should appear. Click "Vizer". 4. Click "Turn On All" (All toggles should appear green).

Please create a Google Fit account. Once you have created your account, please follow the steps below: On your Android phone, open the Settings app. Tap Apps & Notifications, then Google Fit. Tap Permissions, then Physical activity. Allow. Open Google Fit. At the bottom, tap Profile. At the top, tap Settings. Under “Tracking Preferences,” turn Track Your Activities on or off.

1. Please ensure you have the latest version of the Vizer app. To check please follow these steps: 1. Go to the app store. 2. Search “Vizer”. 3. Where the “download” button is located, it should say “Update”. 4. Click “Update”. 5. If it says “Open”, then you have the latest app version. If not, then please download the latest version. 2. Check your Apple “Health” Permissions. You'll want to make sure that you've allowed the Health app permission to share with Vizer. 1. In your phone setting, scroll down until you see the Apple Health icon. You can also go to the top of the page and type "Health" in the search bar. 2. On the bottom, click "Data Access & Devices". 3. The Vizer icon should appear. Click "Vizer". 4. Click "Turn On All". (All toggles should appear green). 3. Hard reset the app. 1. Delete the Vizer app. 2. While the app is deleted, restart your phone. 3. When your phone restarts, reinstall the Vizer app. Please know your donation history is safely guarded and will reappear after you log into your account. 4. If you are using an Apple Watch, please ensure your Apple Watch is the primary device pulling your steps. You can confirm this by: 1. Opening the Health app icon on your iPhone. 2. Click Steps. 3. Scroll down to Data Sources & Access. 4. Under Data Sources your Apple Watch should be listed first. - If it is not, click Edit at the top right corner - Drag your Apple Watch above your phone using the 3 lines on the right side of the device name. 5. Repairing iPhone, Apple Watch. To do this, click the profile icon on the bottom right corner. Click "change tracking device" and click either iPhone or Apple Watch depending on what device you have.

1. Please ensure you have the latest version of the Vizer app. To check please follow these steps: On iOS 1. Go to the app store. 2. Search “Vizer”. 3. Where the “download” button is located, it should say “Update”. 4. Click “Update”. 5. If it says “Open”, then you have the latest app version. If not, then please download the latest version. On Android: 1. Go to the Google Play store. 2. Click the three horizontal lines on the top left corner of the screen. 3. Click “My Apps”. 4. Click “Update”. 2. My Active Minutes in the Vizer app and my Active Zone Minutes in my Fitbit app don’t match. Why? Fitbit tracks both Active Zone Minutes and Active Minutes. These two categories are tracked differently, so it is possible to get a higher number of Active Zone Minutes than Active Minutes. Vizer tracks Active Minutes which are earned through 10 minutes or more of continuous moderate-to-intense activity. 3. Hard reset the app. 1. Delete the Vizer app. 2. While the app is deleted, restart your phone. 3. When your phone restarts, reinstall the Vizer app. Please know your donation history is safely guarded and will reappear after you log into your account. 4. Repairing Fitbit. To do this, click the profile icon on the bottom right corner. Click "change tracking device" and click Fitbit.

1. Please ensure you have the latest version of the Vizer app. To check please follow these steps: 1. Go to the Google Play store. 2. Click the three horizontal lines on the top left corner of the screen. 3. Click “My Apps”. 4. Click “Update”. 2. Please check your Google Fit permissions. If you do not have a Google Fit account please create one as you will need it to pair with Vizer. 1. On your Android phone, open the Settings app. 2. Tap Apps & Notifications, then Google Fit. 3. Tap Permissions Physical activity. Allow. 4. Open Google Fit. 5. At the bottom, tap Profile. 6. At the top, tap Settings. 7. Under “Tracking Preferences,” turn Track Your Activities on or off. Please note: You will need to open Google Fit to sync your data and then open Vizer. 3. Hard reset the app. 1. Delete the Vizer app. 2. While the app is deleted, restart your phone. 3. When your phone restarts, reinstall the Vizer app. Please know your donation history is safely guarded and will reappear after you log into your account. 4. Repairing Android. To do this, click the profile icon on the bottom right corner. Click "change tracking device" and click Android.

We currently do not have a direct integration with Garmin. For iPhone, you can pair your Garmin to Vizer via Apple Health. Select “iPhone” as the tracking device in Vizer. Please note only your steps will be able to sync. To do so please follow these steps: Open up the Health App and tap Steps. Scroll to the bottom and tap Data Sources and Access. Click Edit in the top right corner and drag your Garmin device over the iPhone. Once Garmin Connect sharing is enabled in Apple Health, data will begin syncing to the Apple Health app after each successful device sync with the Garmin Connect app. Data will only be sent to Apple Health while the Garmin Connect app is open in the foreground. If the app is closed or sent to the background, the transfer of data to Apple Health will not complete until a successful sync of the device while the Garmin Connect app is open. For Android, we’ve been told that users have had success linking their Garmin to Google Fit by using the third-party app, Health Sync. Since it is a third-party app, we are unable to confirm that Vizer will pick up the data.

You can pair your WHOOP to Vizer via Apple Health. Select “iPhone” as the tracking device in Vizer. Please note that only your active minutes will sync. Update your WHOOP App to the latest version. Open the WHOOP app and click the menu icon in the bottom-right corner. Scroll down and tap Integrations. Tap Apple Health. Tap Connect. Tap Turn on all or select which categories you'd like to share between WHOOP and Apple Health. Tap Allow. Data may take time to transfer over to Vizer. If you are still having trouble with data transferring, please follow the steps below: Open up the Health App and tap Exercise Minutes. Scroll to the bottom and tap Data Sources and Access. Click Edit in the top right corner and drag your WHOOP device over the iPhone. Repeat steps for “Workout Minutes” in the Health App.

We currently do not have a direct integration with Peloton. If you have a Fitbit or Apple Watch, you can track your exercise as "Indoor Cycling". If you use an iPhone, we've been told that users have had success syncing your Apple Health app with your Peloton and it keeps track of your active minutes.

Users are able to donate one meal per day. Currently, you are unable to donate more meals with additional exercise.

We’ve partnered with brands committed to changing the hunger landscape in America. Vizer allows our partners to double the impact of their marketing dollars by repurposing them to fight hunger. In exchange for sponsoring meals, we highlight them on our platform each time a Vizer user completes their goal and donates a meal in the app.

Meals earned on Vizer are distributed to food banks across the United States. On your donation confirmation screen, you will see the organization distributing your donation.

We have a sponsorship model similar to what you find at a 5K or sporting event - where the brands you see in-app contribute either through goods, services, or funding and also pay a promotional fee for the placement.

Every time you donate a meal, you earn a point. Those points can be redeemed with Vizer partners either online or in-person at participating retailers and restaurants. You can see partners near you by clicking the shopping bag icon within the app. You can redeem one reward via Vizer Voucher per partnering brand per day.

You can redeem one reward via Vizer Voucher per partnering brand per day.

Vizer Vouchers are digital rewards earned through the Vizer app and are redeemable online or in-person at participating retailers.

Online rewards are redeemable through a partnering brand’s website (online). You can convert your points into free items from the partnering brands listed within the “Reward Partners” section of the Rewards tab.

Click the shopping bag icon. Under “Reward Partners”, click “See All Partners”. Click the partnering brand. On the partnering brand’s page, the current offers will appear. Click on the offer you are interested in. At the bottom of the screen, click “Claim Reward”. Click “[Brand] Website”. If the “[Brand] Website” button does not appear, then this reward is not eligible for online rewards. You will be asked if you’re ready to proceed, when ready, click “OK”. Copy the code. Under the “How to Redeem” section, click the blue text saying “Click here to use your redemption code”. You will be directed to the partnering brand’s website. Add the item to your cart and proceed to checkout. At the checkout, paste the code. Submit order.

You can find active rewards and in which participating retailers by filtering by “Reward Locations” or “Reward Partners”. How to filter by a Reward Location: Click the shopping bag icon. Under “Reward Locations”, click “See All Locations”. Click “Retail”. Select a retailer. On the retailer’s page, the current offer(s) will appear. Click on the offer you are interested in. View the retailer’s participating locations that accept Vizer points. Once you have arrived at said location and are ready to checkout, at the bottom of the screen, click “Claim Reward”. 9. Click the retailer you are at. 10. You will be asked if you’re ready to proceed, when ready, click “OK”. 11. Click “View Reward”. 12. A barcode will appear on this screen. Please zoom in on the barcode and take a screenshot or add to your Apple Wallet. 13. At checkout, follow the cashier instructions and the price of the item will be deducted from the total. How to filter by Reward Partner: Click the shopping bag icon. Under “Reward Partners”, click “See All Partners”. Select a partnering brand. On the partnering brand’s page it will show what retailers the current offer(s) are available at. If a retailer bubble does not appear under the heading “Participating Retailers”, then this reward is not eligible for Vizer Vouchers in a retailer. Click on the offer you are interested in. View the retailer’s participating locations that accept Vizer points. Once you have arrived at said location and are ready to checkout, at the bottom of the screen, click “Claim Reward”. Click the retailer you are at. You will be asked if you’re ready to proceed, when ready, click “OK”. Click “View Reward”. A barcode will appear on this screen. Please zoom in on the barcode and take a screenshot or add to your Apple Wallet. At checkout, follow the cashier instructions and the price of the item will be deducted from the total.

Some dining partners are available to redeem only in-person and some are available in-person and online. In-person 1. Click the shopping bag icon. 2. Under “Reward Locations”, click “See All Locations”. 3. Click “Dining”. 4. Select a restaurant. 5. On the retailer’s page, the current offer(s) will appear. 6. Click on the offer you are interested in. 7. View the retailer’s participating locations that accept Vizer points. 8. Once you have arrived at said location and are ready to redeem, at the bottom of the screen, click “Claim Reward”. 9. Click “In-person”. 10. You will be asked if you’re ready to proceed, when ready, click “OK”. 11. You will be moved to a new screen with an automatic start 5:00 minute countdown timer. Show this screen to your server/cashier. Online 1. Click the shopping bag icon. 2. Under “Reward Locations”, click “See All Locations”. 3. Click “Dining”. 4. Select a restaurant. 5. On the retailer’s page, the current offer(s) will appear. 6. Click on the offer you are interested in. 7. View the retailer’s participating locations that accept Vizer points. 8. At the bottom of the screen, click “Claim Reward”. 9. Click “[Brand] Website”. a. If the “[Brand] Website” button does not appear, then this reward is not eligible for online rewards. 10. You will be asked if you’re ready to proceed, when ready, click “OK”. 11. Copy the code. 12. Under the “How to Redeem”, click the blue text saying “Click here to use your redemption code”. You will be directed to the brand’s website. 13. Add the item to your cart and proceed to checkout. 14. At the checkout, paste the code. 15. Submit order.

The “Current Offers” section of the reward tab lists out all current rewards available to Vizer users. Click into each reward to learn how you can redeem that Voucher: Online or In-Person.

We are still working on expanding our reward partners throughout the country. If you are not seeing any reward options then you are not in an area where they are offered. We apologize for this inconvenience. You're still able to earn points when you donate that will be available when rewards are available in your area.

Please submit a help request through the Vizer app for assistance. When you’re in the app, click the account icon on the bottom right. Then click, “Ask For Help”. In the future, please make sure you proceed only when you’re ready to redeem your points.

If you're taking a class with a Vizer partnered studio, you should see them in-app under the studio tab. Every partner has a QR code that is normally located at the front desk. If you are having trouble finding the QR code please ask a studio team member for the location of the QR code. All you have to do is open your camera to scan, click the link to open Vizer, and tap donate. If you're wearing an Apple Watch or Fitbit, your active minutes or steps will take priority over a QR code. So when you open the app, it will sync your watch steps or minutes before the QR code.

We've recently made a few app updates so please make use of the latest app version. You can try deleting the app, and while the app is deleted, restart your phone. When the phone restarts you can reinstall the Vizer app. Please ensure that you are scanning the larger "Scan to Donate" QR code when donating and not the smaller "Download Now" QR code which would only prompt you to download the Vizer app. If you do not already have the app downloaded and an account created you will need to do so prior to scanning the donation QR code. If you're wearing an Apple Watch or Fitbit, your active minutes or steps will take priority over a QR code. So when you open the app, it will sync your watch steps or minutes before the QR code.